Frequently Asked Questions
Below are some questions that we’re asked most often. If you can’t find the answer to your question here, please come by or give us a call. We’re happy to answer any questions you may have about any of our services.
No. But we are happy to direct you to the nearest UPS store.
Our store policy is to “mark sharp” and be consistent with our pricing. We do not have big storewide sales, nor do we negotiate our prices. We only change our prices when our vendors change our costs, so you always know you are getting our best price and it isn’t going to be discounted next week or next month.
Art, mirrors, lighting, accessories, pillows and throws are always available off the floor. Most upholstery and bedroom furniture and dining tables are special order only. All other categories will depend on our stock status at the time. A store associate can check the status of any item for you.
Yes. We are locally owned and unique to Asheville.
Visit our design services page for full details, and then contact us by phone or email to schedule.
Yes, small fabric cuttings of your chosen upholstery fabric are available at no charge. They will be mailed to you directly from the manufacturer.
We have a 7 day return policy for any item purchased off the floor. Special orders and sale items are non-refundable.
Lead times vary by manufacturer and item. Most case goods (tables, shelves, desks, wood beds, dressers, etc.) arrive within 3-5 weeks if they are in stock with the manufacturer. Custom upholstery and specialty case goods run a bit longer. Please call or email us for current lead times.
Unfortunately, we do not haul away existing furniture. Habitat for Humanity is a great resource for this.
We partner with dozens of manufacturers who private label our products for us. Over 90% of our upholstery is North Carolina made, while other products are sourced from US-based vendors who manufacture all over the world.